Find and fix your fulfillment failures before the customer complains.
CHALLENGE
Orders that fail upstream and surface as cancellations, claims you cannot tell apart from fraud, sellers who quietly damage your ratings, and splits the customer reads as a broken promise.
Our forward-deployed engineers connect the systems you already run and turn scattered data into one view. Agents then cut thousands of signals down to the failures that matter.
Every failure surfaced, not just the loud ones.
The agent assembles evidence for one failure across systems that never agree, puts a dollar value on it, and shows its reasoning with linked sources.
The cause, the cost, and the reasoning behind both.
A finding isn't a fix. The agent takes corrective action, and our engineers build it into your existing tools, so the solution is autonomous instead of arriving as another report.
The corrective actions, running in your own systems.
Repeat orders go wrong upstream, weeks before delivery. Every order is backward-scheduled from the live cutoff so the failing step is caught in time. Measured on cancellations.
Claims are separated by the timing of the carrier scan, the notification and the claim, telling real loss, carrier failure and serial claimants apart. Measured on claims dollars.
Each seller is scored against its own category baseline on complaints, returns and order velocity, and a fraud evidence pack ships with the warning. Measured on fraud loss.
Customers read a partial delivery as a broken promise. Each split is traced to the inventory position and logic behind it, so the rule is fixed. Measured on split rate.